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Welcome & intro
Edge Customer-care Systems
Edge Technologies BV
Office
Nijverheidsweg Noord 60-18
3812 PM Amersfoort
Telephone +31 (0)854 011 061
Edge creates for leading companies customer control.
Welcome at Edge Customer-care Systems
Edge creates control in complex ICT chains. Through innovative solutions with a strong pragmatic character. Leading companies rely on our solutions in mission critical business processes. Edge supports service providers and large corporates with solutions like 250,000 analysis per week (telecommunication company) and real time monitoring of 55,000 objects (government).
Since 2006 we help to:
- guarantee cloud or network performance quality
- assure that customer problems can be fixed at the first service call
- increased possiblities with (low cost) modem/routers
Our compact organisation ensures solutions in time in budget.
Find out our value add in the solutions and cases below.
Or call us to make an appointment.
You can follow us via LinkedIn or blogs.
kpn
Customer management: helpdesk quality and First Time Fix improvement
Performance Managment: monitoring services core networks
Diagnostics: impact determination for disruptions
Performance Managment: monitoring services core networks
Diagnostics: impact determination for disruptions
tele 2
End to end Service Level Reporting & Monitoring and Diagnostics for corporate business clients using Cisco and JDSU
unet
Automated Configuration Systems (ACS) for zero touch provisioning and diagnostics for several clients using Cisco, Technicolor and Allied Data SystemsSU
bruna
Automated Configuration Systems (ACS) for zero touch provisioning
getronics
Monitoring and diagnostics for a shared a customer with Tele2
ccv
System Monitoring and diagnostics for a shared a customer with Tele2