Edge Customer-care Systems Edge provides customer-care systems to help companies satisfy and retain customers. To earn valuable customer loyalty. To save time. And in turn to control costs. Who relies on Edge? Professionals focused on streamlining complex integration problems Companies with an investment in improving service-management Businesses seeking more first-time solutions -- right at the help desk Committed and innovative, intelligent and hands-on -- this is Edge Customer-care Systems. Partners: "Installing this system was a straightforward way to save millions of euros. I highly recommend Edge." "Edge delivered on-time and on-budget" "Working with Edge showed us how to solve a very complex integration problem in a new way." Edgetechnologies makes help desks and helpdesks and call centers more efficient. Edge operates in the telecommunication segment where providers have a hard time keeping up with the fast introduction of new and complex products. Innovation in the telecom sector has a short product life cycle. Complex products often result in support and customer service problems. Edge fixes help desks, makes them cheaper, lower cost and higher customer statisfaction. Take care of customer care. Edgetechnology, Edge Technology, Edge Technologies Producten: ServiceScanner, Annet, CSE, Consumer service onsite, testmanager Componenten: Probe, Test, Probes, trouble tickets, trouble ticketing Klanten: KPN Services: Triple play, multiple infrastructures, Cable, DSL, Telephony, Spraak, Data, VOIP IPTV, Internet Open standards Concurenten: Mercury Goals: Downsize calltime helpdesk, effectiveness, solution, 1st line, first line, 2nd line, second line, 3th line, third line, expert. No escalation process, first time right
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