Press Releases 29 Sept 2008 Edge unveils service-assurance software for broadband modems Utrecht, September 29., 2008 At this week's Broadband World Forum in Brussels Edge Customer-care Systems unveils ServiceOnSite service-assurance software for broadband modems. With the increasing complexity of home-networking and business environments service providers face the challenge to support end-users during a service call. ServiceOnSite empowers the service desks with the right tools for fast analysis. ServiceOnSite reduces resolution time thereby increasing customer satisfaction and saving money. Frank Boddeke, Chief Technology Offer at Edge says: "Service OnSite underlines our ambition to provide end-to-end assurance from either the service desk or from a self care environment. It is another cornerstone in the ServiceSuite product family. Service providers have the freedom to pick the right tools ranging from the home and business networks all the way to the backend service and network support systems." ServiceOnSite runs on a wide-range of broadband ADSL modems from world leader Thomson (www.thomson.net). In this way the delivery of innovative, attractive and practical services for the digital home are assured and managable from a single device. 9 May 2008 Edge Customer-care Systems integrates legacy systems Utrecht, May 9., 2008 First Time Right processes try to help a customer during a single service call. Service providers are currently focussing to increase this first time right at the servicedesks. Using the existing ServiceSuite infrastructure Edge Customer-care Systems integrated the legacy telephone switches (Lucent and Ericsson) of a large Dutch service provider. This circumvents a lengthy, manual process currently used to create a temporary voicemail box during service interuptions. Improvements: - creation of the voicemail-box within 30 seconds instead of 5 minutes - first-line servicedesk operators can execute changes instead of second line specialists - the servicedesk operator can help in a single call The cost reductions for the operator equate to millions of Euors on a yearly base. This demonstrates the power of ServiceSuite: servicedesk costs are reduced quickly. 1 April 2008 Edge Customer-care Systems integrates TollGrade's 4Tel-platform The Hague/Utrecht, April 1., 2008 Edge Customer-care Systems recently added a new integrated solution with Tollgrade's 4Tel broadband access and copperwire measurements. The integration provides the opportunity to accurately measure and assess the last mile of the service providers's telecommunicatoin network all through the existing helpdesk user interface. Without in-depth knowledge first-line support people can execute the advanced tests available on the 4Tel-platform. This underlines the continuous effort of Edge Customer-care Systems to help service providers increase operational efficiency. The system is now oprational at the largest Dutch telecommunication provider. About Edge Customer-care Systems: Edge provides customer-care systems to help companies satisfy and retain customers, to earn valuable customer loyalty, to save time and in turn to control cost. More information about Edge is available at http://www.edge-cs.com 1 Dec 2007 KPN and Edge Customer-care Systems announce The One Call Resolution The Hague/Utrecht, December 1, 2007 In 2006/2007, KPN and Edge Customer-care Systems developed and implemented a testing, analysis, and tooling environment. This process generates knowledge and tools for KPN's helpdesk service organization. This deals with the essence of creating an effective KPN telephone service desk. By now, many of KPN's network domains have been made accessible by using open interfaces and by re-using existing infrastructure. This was done without restricting the autonomy of the various internal network operators and by leaving the IT landscape intact. In this way, KPN has achieved two major goals: cost reduction and increased levels of customer satisfaction. Within six months, One Call Resolution improved by 20% and average call duration decreased by 17%. Given the large number of daily calls to the service desk, this is generating savings of millions of euros. In addition, One Call Resolution also offers an extensive range of proactive analyses like delivery inspections and SLA rapports. Extra modules with self-care solutions can be realized at short notice. The introduction of Edge's Service Suite brought an e-enabling solution to the service process. Now, hundreds of call agents and technicians use the system and over 100,000 probes or test-analyses are performed every week. KPN has recently decided to greatly expand this platform. Edge feels privileged to be working with KPN on increasing customer satisfaction. We are convinced that investing in One Call Resolution is the most important drive towards general customer satisfaction. About Edge Customer-care Systems Edge provides customer-care systems to help companies satisfy and retain customers, to earn valuable customer loyalty, to save time and in turn to control cost. More information about Edge is available at http://www.edge-cs.com 1 Dec 2007 Edge Customer-care Systems opens branch office to support growth Utrecht, December 3, 2007 Edge Customer-care Systems today announced that she opened a branch office in Rijswijk, the Netherlands. The new office is needed to support the growth of the company. Visiting address branch office: Laan van Vredenoord 33, Rijswijk, the Netherlands. About Edge Customer-care Systems Edge provides customer-care systems to help companies satisfy and retain customers, to earn valuable customer loyalty, to save time and in turn to control cost. More information about Edge is available at http://www.edge-cs.com 1 Nov 2007 Edge Technologies is now Edge Customer-care Systems Utrecht, November 1, 2007 Edge Technologies decided to change its name to "Edge Customer-care Systems" to better reflect the company's field of operation. About Edge Customer-care Systems Edge provides customer-care systems to help companies satisfy and retain customers, to earn valuable customer loyalty, to save time and in turn to control cost. More information about Edge is available at http://www.edge-cs.com 25 Sep 2007 Edge Technologies releases ProbeHost 2.0 Utrecht, September 25, 2007 Edge Technologies today released ProbeHost version 2.0, the first step towards the next generation ServiceSuite. This version reduces operational costs using a robust release mechanism including the option for rollbacks. By extending the capabilities of the backend system helpdesk people receive intermediate results and can therefore provide endusers with up to date information. Availlibility increases with this multiuser ProbeHost and hot deploy of new modules. The new version extends the Probe API to support developers with shared resources, descriptive XML files and intermediate progress indications. 'ProbeHost 2.0 is the first component standarizing on the NetKernel platform enabling next generation services', says Frank Boddeke (System Architect), 'using NetKernel our products take full advantage of the power of using XML internally for all ServiceSuite components. ProbeHost 2.0 is currently in preproduction testing at a large Dutch telecommunication provider. About Edge Technologies Edge Technologies operates on the edge of technology and customer care. Our key characteristics are openness and integrity, experience and innovation, hands-on and client focus. We invest our experience to build innovative product for our customers. Products that help our customers to increase their customer satisfaction and decrease cost. More information about Edge is available at http://www.edgetech.eu 1 Jun 2007 Edge Technologies releases ServiceScanner 1.4 Utrecht, June 1, 2007 Edge Technologies today released a new version of its popular ServiceSuite product line. Version 1.4 replaces the 1.3 version which already saved telecommunication providers millions in help desk costs. Version 1.3 dramatically simplified help desk operations, increasing demand for more and complex analaysis. Version 1.4 addresses these requests: "This the final development on our 1.x-release series" says Sven Wallage, Product Manager at Edge, "we have added important new features, improved ServiceScanner management and increased performance." ServiceScanner 1.4 is already operational at a large Dutch telecommunication provider. About Edge Technologies Edge Technologies operates on the edge of technology and customer care. Our key characteristics are openness and integrity, experience and innovation, hands-on and client focus. We invest our experience to build innovative product for our customers. Products that help our customers to increase their customer satisfaction and decrease cost. More information about Edge is available at http://www.edgetech.eu 15 May 2007 1060 Research and Edge Technologies announce OEM Relationship for Telco Sector Utrecht, The Netherlands/Bristol, U.K. May 15, 2007 1060(R) Research, Ltd and Edge Technologies BV are pleased to announce an OEM relationship. Under the relationship, 1060 Research will supply current and future versions of 1060(R) NetKernelTM as the platform for Edge Technologies software systems. Edge Technologies will migrate their highly successful ServiceSuite information integration application to NetKernel and will develop all future products on NetKernel. In addition, 1060 Research will provide Edge Technologies with architectural consulting and support services. Edge Technologies' ServiceSuite has proven to save market leading telcos thirty percent of their support costs while dramatically improving the end-customer experience. ServiceSuite integrates information from low-level telco network devices and presents a unified view to customer support representatives. "Our customers have realized significant cost savings from using ServiceSuite", stated Sven Wallage, CEO of Edge Technologies. He added, "NetKernel gives us the scalable, flexible foundation we need to meet our customer demand for new features and larger deployments." "We are pleased to have a strategic relationship with a company that recognizes the advantage of using NetKernel as a high performance, flexible, carrier-grade enterprise platform.", said Peter Rodgers, CEO of 1060 Research. He added, "We look forward to working with Edge Technologies to help them take full advantage of the capabilities of NetKernel for their current and future products". About NetKernel NetKernel is a resource-oriented computing platform providing advanced technology that makes building powerful software simple and less expensive. NetKernel is built on a micro-kernel architecture that extends and unifies concepts seen in Unix and the Web. With resource-oriented computing, developers work at a flexible logical level, composing solutions using information resources and services. The resource-oriented level rests above the physical API-based level of objects, code and data. Customers using NetKernel report a ten to one-hundred times reduction in code compared to systems developed using physical computing based systems such as Java, J2EE, LAMP (Linux, Apache, MySQL, PHP), and Microsoft .Net. NetKernel 3.2 is offered for use with either the 1060 Public open-source license or commercial license. About Edge Technologies BV Edge Technologies BV is an industry leading ISV providing software to telecommunication companies that increases the scope and reduces the cost of delivering services and support to telecom customers. http://www.edgetech.eu About 1060 Research, Limited Founded in 2002 with technology seeding from Hewlett-Packard Labs, 1060 Research, Ltd. is an industry leading innovator of software infrastructure and the leading voice in Resource-Oriented Computing. http://www.1060research.com 15 Feb 2007 Edge Technologies moves into new office Utrecht February 15, 2007 Edge Technologies today annouced that she will move to Utrecht: Edge Technologies BV Zen Building Newtonlaan 115 3584 BH Utrecht The Netherlands office reception +31 (0)30 210 7330 24x7 support: +31 (0)30 210 7333 Edge will operate from her new location effective immediately. About Edge Technologies Edge Technologies operates on the edge of technology and customer care. Our key characteristics are openness and integrity, experience and innovation, hands-on and client focus. We invest our experience to build innovative product for our customers. Products that help our customers to increase their customer satisfaction and decrease cost. More information about Edge is available at http://www.edgetech.eu 15 Jan 2007 Edge Technologies releases her new corporate identity Voorburg, January 15, 2007 Edge Technologies today released a new corporate identity designed to better reflect the evolution and progression of the company. The evolution signifies the growth of the company's product and service offerings. The new identity created by the design company FraaieDingen is built around the new logo. The logo depicts "Edge" with four commas in different size and rotation visualizing adaptability, standardization and openness. The logo has the catch-phrase "on the edge of technology and customer care" signifying our dedication and focus. "We are very proud of our new corporate identity" says Jeroen Burger, Commercial Manager at Edge, "FraaieDingen understood exactly what Edge is about and translated that in the new logo, web site and other marketing materials". Edge will begin operating under its new identity effective immediately. About Edge Technologies Edge Technologies operates on the edge of technology and customer care. Our key characteristics are openness and integrity, experience and innovation, hands-on and client focus. We invest our experience to build innovative product for our customers. Products that help our customers to increase their customer satisfaction and decrease cost. More information about Edge is available at http://www.edgetech.eu About FraaieDingen FraaieDingen (Dutch for "pretty things") designs clear and original concepts. If it is your corporate logo, website, brochure or interior decoration of public spaces, finding the right solution is the challenge for FraaieDingen. More information about FraaieDingen is available at http://www.fraaiedingen.nl 1 Jan 2007 Edge Technologies hires KPN sales director to lead all commercial activities Voorburg, January 1, 2007 Edge Technologies today annouced that it has appointed Jeroen Burger, a former sales director at KPN, to lead the all commercial activities at Edge. Jeroen Burger will serve as commercial manager and be responsible for account management, sales, marketing & communication. "Jeroen is a highly seasoned manager with deep experience managing large accounts and diverse service products," said Sven Wallage, founder of Edge, in a statement. "We are delighted to have a leader of Jeroen's caliber and passion to drive our commercial activities." Jeroen Burger joined Edge effective January 1. About Edge Technologies Edge Technologies operates on the edge of technology and customer care. Our key characteristics are openness and integrity, experience and innovation, hands-on and client focus. We invest our experience to build innovative product for our customers. Products that help our customers to increase their customer satisfaction and decrease cost. More information about Edge is available at http://www.edgetech.eu
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