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References

reduce staff by 50%

increase first time fix by 20%

reduce av handling time by 17%

zero effort in adapting to IOS changes

zero touch

establish complete care

crucial in winning an order

competitive edge

Office
Nijverheidsweg Noord 60-18
3812 PM Amersfoort
Telephone +31(0)33 461 2000

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ServiceScanner

Arjen Dekker, Client Director at Getronics
Amsterdam Area, Netherlands

ServiceScanner
I managed a program where Edge systems helped us to reduce staff at one of KPN's service desks with more than 50% in 1½ year. With ServiceScanner we automated 3rd line service desk tasks and transferred them permanently to the 1st line service desk. Result: increased First-Time-Fix and reduced average handling time. Similar cases when an intergrator needs control in different sourced domains

Ron Van Ewijk, IT Consultant at KPN
Utrecht Area, Netherlands

ServiceScanner
Our service desks use Edge ServiceScanner to have access to the tools that analyze different parts of our technical infrastructure. Thanks to ServiceScanner the various platforms are decoupled, both in terms of local technical domains and from the front end. It avoids complex integration up to user interface level and, at the same time, creates agility during changes and upgrades. ServiceScanner is running for many years now without problems. I can highly recommend ServiceScanner.

Henk Roest, Sr designer at KPN Telecom

The Hague Area, Netherlands

ServiceCMDB
With multiplay services the helpdesks and network operation centers need the right and full information from various networks and systems. Initially operators tried to standarize on a single database and pre-defined data model. Over the past years this approach proved to be unfeasible. Using the solutions provided by Edge we now ask the network and system domains for data exports where correlations are made just based on one or more references. With the platform, knowledge and experience from Edge we now have a solution that returns information within a second, includes auto suggests and provides operators with a quick and full 360 degrees view.

ServiceReporter

Yurri Hopmans, Manager Technical Consultancy & Bid Management at Tele2
Amsterdam Area, Netherlands

ServiceReporter
Our latest IOS-upgrade required zero effort on ServiceReporter, where two months of scripting on a competing product was required to migrate an installed base of monitored systems. In addition ServiceReporter is the only product that provides the flexibility of VPN-specific settings (like intervals and history archives) without buying a large and expensive Oracle-cluster.

ServiceACS

Paul Kerkhof, Business Development Manager at CCV Holland BV
Nijmegen Area, Netherlands

On behalf of CCV Edge has developed and delivered an ACS that allows us a simple and effective way to configure modems. This product meets our expectations completely and allows CCV establisch complete care to its customers in the field of electronic payments.

René Metz, Manager Marketing & Sales at UNET B.V.
Almere Area, Netherlands

Edge has collaborated on a very professional manner with UNET include allowing CCV to market CCVnet. ServiceACS offers zero touch provisoning and CPE management, which was crucial in order to win this case.

Sander Polman, Program Manager at CCV Holland B.V.
Nijmegen Area, Netherlands

Due to ServiceACS CCV was able to realize a unique proposition in the PIN market: CCVnet. A one stop shopping concept for PIN, broadband internet and telephony. ServiceACS simplifies the installation process by zero touch provisioning and facilitates our service process with information about the performance of our service even to the customers location.

March 13, 2011

Ron Van Ewijk, IT Consultant at KPN
Utrecht Area, Netherlands

ServiceScanner
Our service desks use Edge ServiceScanner to have access to the tools that analyze different parts of our technical infrastructure. Thanks to ServiceScanner the various platforms are decoupled, both in terms of local technical domains and from the front end. It avoids complex integration up to user interface level and, at the same time, creates agility during changes and upgrades. ServiceScanner is running for many years now without problems. I can highly recommend ServiceScanner.