The reach of ServiceACS, the zero-touch provisioning system of Edge, has been expanded after certification of PacketForce and DrayTek ADSL and VDSL-modems. Users of the ServiceACS system can now select customer premises equipment from 4 vendors. A unique feature is the ability to use full configuration files simplyfing rollout of VPNs.

Sven Wallage adds: "We are happy to expand the features of our ServiceACS enabling service providers to select the right solutions in the competitive VPN market." Rollout of new services based on DrayTek and PacketForce will start in january 2012.

Edge has decided in cooperation with a large telco to develop a customer portal for corperate clients.

ServiceReporter, a flexible and scalable solutions for end to end performance management, was normally integrated in the solution of a telco or ISP.
With this development every coorperate can regain control over its ICT enviroment or network by independently reports, monitoring and alerts when needed.

Edge has received the order to expand the Impact Support System for the largest Network Operation Centre of The Netherlands.
ServiceCMDB has proved its value and is expanding its importance

Read more:
www.edgetech.eu/page2/page4/page11

Edge will provision BRUNA's more than 400 node network with a hosted ServiceACS.

Read more
http://www.edgetech.eu/page2/page16/page9/

Edge has built an impact support system ServiceCMDB.

The system facilitates the largest network operation centre (NOC) of the Netherlands in determing the impact or the origin of a failure. It mirrors perfectly with ServiceScanner

ServiceCMDB
http://www.edgetech.eu/page2/page4/page11/

ServiceScanner
http://www.edgetech.eu/page2/page4/page10/

Edge Customer-care Systems adds Cisco IP-SLA to the ServiceScanner feature set using the ServiceHealth module. Service providers and system integrators need a straightforward method to provision IP-SLA monitoring in managed VPN netwerks and require cost-effective and robust reporting capabilities. With simple inventory and per VPN SLA settings a service provider can enable IP-SLA in a network in minutes, without the use of time-consuming manual interfaces. It is a powerfull alternative to existing IP-SLA software.

An important feature is the option to run a IP-SLA probe just a single time, providing a new way to troubleshoot network and services, both by service desk agents of the provider, but with the existing features, also in a controlled by external peopele. This may an important asset for field engineers and system integrators, saving time and money.

Frank Boddeke, Chief Technology Offer at Edge adds: "Again we enhance our portfolio with the option to empower first line agents with excellent tools that help solving problems quickly. In this case the IP_SLA integration paves the ways to simplify and service lever management and troubleshooting. This is an excellent feature for VPN networks, datacenters and enterprises.

Edge Technologies today annouced that she will move to Amersfoort:

Edge Technologies BV
Nijverheidsweg-Noord 60-18
3812 PM Amersfoort
The Netherlands

office reception +31 (0)33 461 2000
24x7 support: +31 (0)64 372 5748

Edge will operate from her new location effective immediately.

At this week's Broadband World Forum in Brussels Edge Customer-care Systems unveils ServiceOnSite service-assurance software for broadband modems. With the increasing complexity of home-networking and business environments service providers face the challenge to support end-users during a service call. ServiceOnSite empowers the service desks with the right tools for fast analysis. ServiceOnSite reduces resolution time thereby increasing customer satisfaction and saving money.

Frank Boddeke, Chief Technology Offer at Edge says: "Service OnSite underlines our ambition to provide end-to-end assurance from either the service desk or from a self care environment. It is another cornerstone in the ServiceSuite product family. Service providers have the freedom to pick the right tools ranging from the home and business networks all the way to the backend service and network support systems."

ServiceOnSite runs on a wide-range of broadband ADSL modems from world leader Thomson (www.thomson.net). In this way the delivery of innovative, attractive and practical services for the digital home are assured and managable from a single device.

First Time Right processes try to help a customer during a single service call. Service providers are currently focussing to increase this first time right at the servicedesks. Using the existing ServiceSuite infrastructure Edge Customer-care Systems integrated the legacy telephone switches (Lucent and Ericsson) of a large Dutch service provider. This circumvents a lengthy, manual process currently used to create a temporary voicemail box during service interuptions.

Improvements:
- creation of the voicemail-box within 30 seconds instead of 5 minutes
- first-line servicedesk operators can execute changes instead of second line specialists
- the servicedesk operator can help in a single call

The cost reductions for the operator equate to millions of Euors on a yearly base. This demonstrates the power of ServiceSuite: servicedesk costs are reduced quickly.

Edge Customer-care Systems recently added a new integrated solution with Tollgrade's 4Tel broadband access and copperwire measurements. The integration provides the opportunity to accurately measure and assess the last mile of the service providers's telecommunicatoin network all through the existing helpdesk user interface.

Without in-depth knowledge first-line support people can execute the advanced tests available on the 4Tel-platform. This underlines the continuous effort of Edge Customer-care Systems to help service providers increase operational efficiency. The system is now oprational at the largest Dutch telecommunication provider.